“Services” refers to all services that Yam provides on our platform which can be used on various wired and wireless devices such as mobile devices (apps) or any devices capable of broadcasting similar to those devices mentioned above. Note that only users who register as a Creator account can access our services and features on the website.
“Content” refers to the messages, images, videos, livestreams, or any other works in form of information such as text, voice, audio, images, and videos uploaded on Yam when you use our services.
“Fans” are users who register for a fan account, which allowed to have access to the content, products, or any projects of the creators on our platform.
“Creators” are users who register for a creator account, allowed to post their works, products and projects on our platform.
“Token” is an intermediary payment unit, a conversion tool in transactions between Creator and Fan on Yam. Tokens are not a monetary currency. In addition, the Token also shows Fan’s interest and evaluation of the Creator’s product content such as images, music, video on demand, etc. in the form of giving tokens to the Creator.
“Charged Service” means Creator services for a fee. Charged Services will be paid for through our Tokens on the Yam platform. When Fan uses Charged Services, Fan will be required to pay related fees to Creator through Yam platform. We will notify you in advance in the event that any service that you will or may use as a Charged Service will notify you.
HOW TO USE OUR SERVICES!
You must be at least 16 (sixteen) years old or above in order to use our services. Users between the age of 14 and 16 must have full permission from their parents or legal guardian to use our services.
To get started as a Fan, you must create an account in the Fan Subscriptions section. You must provide accurate information and agree to our terms to be granted an account and access to our services. You are allowed to use this account to connect with your favorite creators, which means you can get the latest news from them or their works, interactively comments to engage with creators, register for a subscription depending on your needs and personal preferences and use the e-payment gateway to pay for a subscription.
Yam only provides the platform allowing Creators and Fan to connect and interact through products and services of Creators, who are responsible for any content or works uploaded on our platform. They can easily create works and projects to offer separate benefit packages for their fans. For each subscription, Fans will have access to various content and benefits of creator’s products, specifically these benefits will be listed precisely by Creator before Fans decide to proceed any payment for the benefits package.
If you wish to delete or suspend your account, please contact us at [email protected] for further support. Once you choose to delete your account, you agree that you won’t have any complaints or take any actions against us for deleting or suspending your account. In case you still want to take these actions, you must pay for any losses from those actions, including attorney’s costs.
In case the content you post on our platform is contrary to our regulations, policies or any provisions of law, we may terminate or suspend your account, including but not limited to the right to unsubscribe, delete any of your comments, posts, followers, or tokens at any time depending on our decision.
You may give Yam access to your third-party accounts, such as Google, YouTube, etc., in order to enable some features on Yam. Once you connect, that third-party account will display a page describing information that Yam can access.
TOKENS, CHARGED SERVICE, PAYMENTS AND WITHDRAW
Yam is an intermediary platform connecting Creators and Fans, we do not attain any benefits from Fans during your access to Creator projects or products. Therefore, all transactions of any parties must be conducted on Yam, as both users agree that we will be the representatives for collecting and transferring payment, as well as the direct monitor of Creator’s incomes and Fan’s spending for these transactions.
Redeem Tokens: Users from the age of 16 who have registered for our Fan account can redeem tokens using payment methods provided by a third-party online payment service provider that Yam platform acknowledged and authorized.
The value of the token will be shown at the time of redemption. All token redemption fees and payments will be made in the currency specified at the time of redemption via the applicable payment method. Conversion payments, transaction fees, and payment channel fees (if applicable), as per your agreement with the relevant payment service provider.
Fan is responsible for any Token redemption made by you. Once your redemption is complete, your wallet will show the number of Tokens you have.
Any payments will be non-refundable and there will not be any refunds or credits for partial time usage. We reserve the right (but not the obligation), in our sole discretion, to refund an amount already paid if there is a technical fault with the purchased service.
Access to a Chargeable Service is conditional upon you confirming your acceptance and payment of the fees for these Chargeable Services. For the avoidance of doubt, we are under no obligation to provide you with any Chargeable Services if you do not pay a fee for these services.
By purchasing any Paid Services on the Yam platform, you hereby agree and agree to abide by the customer terms and conditions and privacy policies of third parties providing online payment services. this, and understand that we do not control in any way these customer terms and conditions and these privacy policies. IF YOU DO NOT AGREE to the customer terms and conditions and privacy policies of this third party providing this online payment service, YOU WILL NOT BUY ANY SERVICE. Purchases will be pre-paid. We offer different service packages for you to choose from.
NOTE WHEN USING TOKENS
Tokens are not redeemable for cash; or participate in legal tendering; or become the currency of any region, any political organization; or any other form of credit.
Tokens may only be used on our Yam platform and as part of the services we provide.
You may not combine or use Tokens with other promotions, coupons, discounts or special offers, except as specified by us.
Tokens are only used to pay for the Charged Services and give to the Creator, and are not transferable to any Fan or to any other third party, unless you have obtained permission from us as clearly shown in the picture. textual consciousness. The sale, exchange, transfer or disposal of any tokens, which are not ours, is strictly prohibited. Fans who violate this provision may have their accounts terminated, lose the number of Tokens in the account and/or be liable for damages as well as transaction costs incurred in the course of litigation.
Tokens have a shelf life of 01 (one) year from the date of redemption.
Within 01 (one) year from the date of redemption, if the Fan does not use up all the Tokens, you agree that the expired Tokens will be removed from the Yam platform.
Fan’s expired tokens will also be deleted in case Fan deletes account.
Tokens cannot constitute property and will not be inherited in the sitituation of a Fan’s death.
You agree that we reserve the right to manage, regulate, control, modify, and remove Tokens when we have good cause, such as when we have evidence that you have infringed content. In this policy, or violate any applicable law or regulation or for legal, security or technical reasons and we have absolutely no liability to you based on our exercise of your right.
When we decide to remove all of your Tokens from the services, we will send you notices and relevant information.
Token that can be redeemed through the payment gateways that We provide are displayed when making the redemption.
Fans’ account will be disabled/deactivated if not used within 01 (one) year since your last log in.
Fans’s account can be deactivated at any time within 01 (one) year started since your account is disabled. Any valid token that is available in your account shall not be refunded as you choose to deactivate your account.
Request to delete the account
Fans can request to delete your account as you wish, but please note that any Token available in your account shall not be refunded after your account is deleted.
You are required to be responsible before the law for all content that you post and are recorded by our system, including but not limited to any untrue words, actions, and acts. ; defame, insult or defame the honor and dignity of individuals and organizations; use offensive language, violate fine customs and traditions; spreading fake news, false news; advertising, trading in illegal services on Yam and other words, actions and behaviors that affect social order and safety in accordance with the law.
The copyright of the products, content and projects that Creator posts on Yam belongs to the creator of the post, ie Creator. Copyright and all intellectual property rights to the service on Yam application belong to us. We only grant Fan the right to use the service after you agree to the terms and conditions set forth by us.
In order to use Yam properly, the following acts are strictly prohibited during the use of the service: providing false information when registering for an account or changing information; stealing other people’s information; unauthorized collection, disclosure or provision of personal data, registration data or usage history of other users; pose a risk to account security such as allowing others to access your account; spreading false information for the purpose of profiting from your or someone else’s property; or cause damage to others; discriminatory or damage the reputation of individuals or organizations.
In addition, we do not allow changes to the information published by us and the use of the service for profit without our consent. Impersonation or spreading misinformation regarding Yam, us or third parties, identity theft and intellectual property rights violations including copyrights, harm reputation or interfere with business operations. You are also prohibited from sending or publishing information other than that specified by us, accessing the service’s servers and the network in unauthorized ways (by using automated programs). ). In addition, disclosing or printing sexually explicit or violent messages, images, voices, and information depicting abusive practices or content that deceives others (such as impersonating someone other than you) or making false statements) or posting information for the purpose of committing a crime, or aiding or abetting a criminal offence, is prohibited. Anything else not mentioned in this document is subject to the policies and regulations declared by other relevant governmental authorities and policies.
You can view content for personal purposes like livestream, event, VOD, etc. are made available to you through the services, and you may perform activities that we allow (e.g. write comments, interact, etc.). In this case, you will not acquire any rights to the content made available through Yam. In particular, you may not engage in arbitrary acts of creating content in separate video files, posting content on the internet, providing content to third parties or infringing any other copyright on the content. content mentioned.
In addition, you must comply with the law and the Social Code of Conduct when using our platform. In case you violate the above provisions, We will handle according to the regulations corresponding to the violation.
WE PROMISE THE FOLLOWING
We will strive to protect the personal information you have provided to us.
We will notify you of all important issues and actively consider your comments.
Yam may notify you of material information through in-service notifications or other means as we deem appropriate, unless otherwise specified in the Terms.
Yam will try to resolve any legitimate comments or complaints related to the use of the service. For comments or complaints that you have submitted to us, Yam will use the Help Center or other methods we deem appropriate to provide you with a response and resolution process.
Yam will try to provide quality and stable service.
Yam may change or terminate all or part of the services provided according to operational and technical requirements. If there is a change in the content, usage or duration of the service, or if the service ends, we will announce the reason for the change, the changed service contents and the date of provision, etc. so that you can recognize and check, for example, through an in-service notification screen. During the use of the service, we may change or stop the free services to suit our operating situation from time to time.
We always clearly publish our terms of service, including all rights and obligations of service providers and users of our platform at the Home page.
We always aim for a safe, healthy environment where there is no exploitation, abuse, mental violence, therefore, We always take measures to ensure the safety and development of users, protection and support of the “weak people” on our platform according to regulations.
WE WOULD LIKE TO ANNOUNCE YOU SOME OTHER ISSUES
There are a few exceptions to the responsibility to operate the services.
Yam will not be responsible for any failure to provide the service due to natural disasters or other force majeure events, as well as any technical errors, communication errors in the use of the service including the fault of user.
In addition, Yam will not guarantee the reliability and accuracy of all content such as information, data and events that Creators and Fans have uploaded to the system.
When Fan registers for a subscription, Fan and Creator are required to take full responsibility for the transactions between the parties and/or third parties.
We encourage you to contact us when you have a problem and always give priority to solving problems by exchange, negotiation, negotiation. If a dispute arises out of these terms or related to your use of Yam, such dispute will be applied in accordance with the laws of Vietnam and will be resolved in the competent People’s Court in Vietnam. Both parties agree to the sole right and venue of the courts of Vietnam for the purpose of resolving any future disputes.
We reserve the right to modify the Terms to suit our operations and applicable laws. When we make changes to the Terms, we will note the applicable date and publish them along with the new terms.
To the extent permitted by law, we are not liable to you for any incidental or consequential damages arising from these terms when you use Yam.
To the extent permitted by law, our liability for damages is limited to the amount of money we earn through your use of Yam. We are not specifically liable for losses related to unrealized benefits and losses due to contract conflicts.